Our Terms & Conditions Of Business
Terms & Conditions Of Business
(Please read carefully before placing an order ) “Deliver It All“ will be known in the terms & conditions below as “The Company”
By placing an order with the company the customer confirms that they have read and fully understand the terms and conditions listed below and agree to fully abide by them in full.
Payments
No credit facility at all will be offered to the customer unless it has been previously arranged, with all the usual credit checks carried out and an offer confirmed in writing by the company beforehand.
Payments to the company can be made by giving cash to the driver, card machine, payment link to your mobile phone or by paying bank transfer into the company account.
Before an advance booking for over a week in the future can be confirmed at least 50% of the total cost must be paid.
No collection or delivery dates will be confirmed until a full deposit has been received. The remaining 50% balance payment must be paid in cash on the day of collection.
For short notice jobs cash must be paid to the driver in cash at the time of collection.
If the cash cannot be found to cover any outstanding balances at the time of the delivery then the goods will be returned to the store and any costs incurred for future delivery will be charged to the customer on top of any balance still owing. Cash for any extras can be paid to the driver at the time of collection.
Because of work programming schedules and new customer enquiries any deposits paid to the company are non refundable so it is important that the customer is completely happy with the moving dates, volumes of goods etc. before confirming the order with a deposit payment.
Order Cancellations
If a job is cancelled by the customer and the deposit received from the customer does not cover the costs incurred by the company, the customer will be invoiced for the remaining amount which must be settled within 7 days of receipt.
If a job is cancelled within 2 days of the intended removal date no monies at all will be refunded to the customer.
Collection and delivery dates are given by the company in good faith at the time of any quotation or subsequent order.
The company will always do its utmost to complete the work on these dates. Road travel delays, breakdowns, and other unforeseen delays can be unavoidable when travelling long distances therefore the company will not be held responsible for any such delays. In some circumstances if it is in the customers interests the company reserves the right to employ other approved outside delivery companies to complete its work. The company will not accept any order cancellations, any claims for loss or delays due to such problems or changes.
Traveling in Our Vans
If the customer wishes to travel with their goods or pets in a company van they can do so free of charge (subject to availability). When travelling long distances an overnight hotel stop may be required. Availability in these hotels will not be guaranteed without pre-booking. It is the customer’s responsibility to pay any hotel costs they incur as these costs would not be included in the company’s charges. Clients travelling in our vans form no part of any agreement between the customer and the company. Any travel in a van is a goodwill gesture by the company and no charge is made for this service. No claims whatsoever will be accepted by company for any problems, losses or delays when travelling in a company vehicle.
Volume of Goods & Belongings
Collection and delivery quotations are based on the volume of goods to be transported. This is estimated from information supplied by the customer. If when the goods are collected the volume of goods exceeds the amount estimated then a pro-rata charge of will be applied for the excess. It may even be that some goods have to be left behind at the collection address if there is not enough space on the vehicle or the goods load weight exceeds the legal carrying weight. These goods can be collected at later date and at an extra cost to be agreed between the company and the customer.
The company will not accept any claims for loss or delays in these circumstances. If the goods are less volume than estimated no refund can be given as the space on the delivery vehicle would have already been allocated.
Goods in Transit Insurance
Any prices quoted for transportation of belongings includes goods in transit insurance for all belongings carried whilst in the companies care. A total of up to £5,000 per load is covered which may be shared amongst multiple customers. Any single valuable items must be listed and a separate insurance cover may be required, at an extra cost to the customer. (Ring for insurance details).
Collection & Delivery Access
If there are loading difficulties (For example. not being able to park near the collection or delivery point or we have to move goods to or from an apartment with no lift) and we are not notified of the complication prior to the move an extra fee will also be chargeable in cash at the time of the collection. If moving goods from a large vehicle to a smaller vehicle (trans-shipping) is necessary to enable delivery then an extra charge will be payable unless the company is informed of this at the time of ordering. The amount charged for any loading difficulties will be dependent on the extra work involved.
Other Companies Services
As part of our ongoing customer support program we may include descriptions and contact details of other companies’ services on our website, in our marketing materials, and via our recommendation processes.
If required, the company reserves the right to use outside contractors for deliveries and collections without notifying the customer.
The company will not be held responsible or accept any claims for loss or damage for any services they supply. Any other carrier the company uses will have their own goods in transit insurance for that purpose and are fully responsible for any services they supply. The company will always have of a copy of their current insurance policy before allowing any such company to do the work. In case of a claim for damage, loss or delay the company will mediate with the other company involved on behalf of the customer.
Packing & Breakages
The company does not normally offer any packing service. No charge for packing is included in any company quotation. If a packing service is required then the company will quote a separate price for the service required.
If the customer does their own packing the company will not be held responsible for any damage caused to loose items that are inadequately packed or not packed at all in boxes or bags. All items must be (where possible because of size) packed in boxes or containers and every item clearly marked in a permanent method with the customer’s name and delivery town. Clothes or soft furnishings can be transported in strong black plastic bags as long as they are securely sealed and labelled.
Large furniture items will be carried without being packed by the customer. These items will be packed by the company at the time of the collection.
High Value Items such as Jewellery, Clocks & Watches etc. etc.
Because of the high value of some pieces of jeweller, clocks or watches etc. our standard goods in transit insurance will not cover any such items at all. The company will not carry any such items as part of a removal.
As Jewellery items are usually very small and valuable we suggest that the customer carries these items with them in their own luggage on their journey to the destination.
The company will not accept any claims for any loss or damage to such items.
Pictures & Paintings
If pictures or paintings are to be transported as part of a removal they must be adequately wrapped in bubble wrapped and cardboard or wood by the customer to ensure non breakage of any glass, or damage to pictures and frames. The company will then take reasonable care of the items during the journey. If wrapping is required please ask the company for a quotation before the day of collection.
If the company is asked by a customer to carry any such item with a value of over £100.00 per item then each piece must be listed in writing with photographs and official valuations and reported to us at least 7 days before the collection. A separate insurance cover must be obtained from the company at a price that will be determined at that time. If adequate packing is carried out by the customer, the company will not accept any claims or responsibility for any damage caused during the transportation.
Pot Plants
Whilst the company is happy to transport pot plants for our clients and every effort will be made to keeps the plants safe but no guarantee can be made to keep such plants from damage the company will not accept any claims for loss or damage to any such plants.
Chipboard Furniture
Every effort will be made to keep chipboard furniture safe but sometimes whilst in transit such furniture, if it is not glued together correctly, can come apart due to vibration. Because of this, no claims will be accepted by the company for damage to chipboard or MDF furniture that is not wrapped and made secure by the customer.
Plastic Storage Boxes
Plastic storage boxes with or without lids can be used by the customer, unfortunately they cannot be stacked more than 2 high because they are fragile and break very easily. The company therefore cannot guarantee breakage will not occur during transit. The company will not accept any claims for any damage to such boxes.
It is advisable and a lot less expensive for the customer to use strong cardboard boxes for packing instead of buying expensive plastic boxes.
Storage Facilities
The company has the use of storage facilities in Redruth, Cornwall and in Basingstoke, Hants any goods required to be stored will be stored at those premises. The customer will receive a storage cost quotation to be agreed by both parties before any goods are placed in storage units. A months deposit and also another months rent in advance is to be paid at that time. Onward delivery charges from the storage unit to the customer are applicable and when required a separate cost will be agreed with the customer before the goods leave those stores. If goods are left in storage and the storage charges are not paid up to date the company reserves the right (two months after the customers last payment) to dispose of any such goods to try to recover any outstanding charges.
Claims for Damage or Loss
No claims for damages or loss will be accepted by the company until all outstanding monies has been paid in full.
Any claims for shortages or damage to any goods must be reported to the driver at the time delivery. No claims whatsoever will be accepted unless the problem is initially reported to the driver upon delivery. If a problem with any item is reported to us at the time of delivery and any such item was correctly packed and the damage is caused whilst the goods are in transit with our company then our insurance will cover such damage.
No claims whatsoever will be accepted by our company for any broken goods within allegedly damaged boxes unless the damaged boxes are reported when delivered. Any damaged boxes must be reported to the driver and opened in his presence upon delivery. A signed report and claim form listing any damaged items must be obtained from the driver for such boxes.
If any items are packed or part packed by the customer it is the customer’s own responsibility to make sure all breakable items are adequately protected. The company will not be held responsible or accept any claims for missing or lost items that were not clearly marked with the customer’s name and address details in a permanent manner.
The company will not be held responsible or accept any claims for loss or damage caused by another removal company. Any other removal companies we use will have their own goods in transit insurance for that purpose and are fully responsible for any services they supply. The company will always be in receipt of a copy of their current insurance policy before allowing them to do any work.
